FAQs.

What is an “Expert Express” session?
In our expert express sessions, you will have 45 minutes to shoot as many looks as you can within the time frame. These sessions are budget-friendly and allow for unlimited wardrobe changes. We do not recommend booking this type of session if you have never had professional headshots taken. This session is best for seasoned professionals who have headshot experience. Since it is timed, we do not have as much flexibility to help you figure out creative poses and there is less time for hair and makeup changes during the shoot.

You must arrive camera ready with all beauty tools needed in order to maximize your time - our HMU Artists cannot be booked for these express sessions. Expert Express sessions are great for pros and low maintenance people who prefer to concentrate their time on 3 solid looks or get multiple looks (4-5 is normal) with minimal makeup adjustments/shaving.

Where will we be shooting?
Our professional photography and production space, Linse Studios, is located centrally in the heart of Silverlake at 2520 West Sunset Boulevard. 

Why are you called WeHo Headshots if you’re in Silverlake?!
We started WeHo Headshots in 2018 out of our little home studio in West Hollywood and the name was, of course, fitting at that time. We have since expanded and outgrown our beloved first studio, but we wanted to keep the name to honor our roots. Never forget from whence you came!

How long does a shoot take?
Generally a headshot or portrait session will take up to 2.5 hours, including makeup, and up to 1.5 hours without makeup.

How do I pay?
We accept cash, credit cards, Stripe, PayPal, Apple Pay and Venmo. Upon booking your appointment through our website, you will be automatically directed to payment options for your deposit.

How many final, retouched images do I get?
Depending on your choice of package, anywhere from 1 to 3+ final, retouched images will be sent to you via Dropbox Transfer. 

How long until I get my images? 
Proofs will be sent within 24hrs via Pixieset. Final, retouched images will be sent within 3-4 business days from the time you make your selections through Pixieset via the provided link. Rush delivery is available for an added cost if you are on a deadline - please email us and let us know your specific needs and we will absolutely do our best to accommodate your situation.

How do I get my files?
Proofs will be sent digitally via a link emailed to you from Pixieset. Final images will be sent to you digitally via a Dropbox download link.

Do I get all of the images or raw files?
We do not distribute raw files nor do we hand out “all the files” in order to maintain quality control of our images. We will only deliver high resolution images that have been color graded and retouched by our team. We are happy, however, to offer our clients the option to purchase all unedited images in a low resolution, thumbnail size for a flat fee of $100. This size image works well for social media and other digital marketing needs.

Do I have to pay the full amount up front?
Due to our competitive pricing, we do require a non-refundable $175 deposit up front ($250 for Press Kit bookings). Business Express sessions must be paid in full in advance. Please see below for policies regarding cancellations and changes. 

What is your cancellation/refund policy?

Your deposit is non-refundable. We have a “3 Business Days” change policy: by giving us 3 business days notice prior to your original shoot date, you may transfer your deposit one time and reschedule your shoot to another date within 60 days of your original shoot date. If you must cancel a 2nd time, your deposit will be forfeited. Please note that if a cancellation happens outside of the 72 hour window, you will forfeit your deposit and, if you have booked one of our hair and makeup artists, you must pay their fee for the shoot. Please consider your appointment as a booked job and take the necessary precautions that will enable you to follow through. The WeHo Headshots team appreciates your consideration!

How soon can I book my appointment?
With our online booking system, you can view our calendar and book your session at your convenience - however, we do ask you book at least 48hrs in advance. We cannot guarantee availability of a session within 48hrs. Furthermore, should you wish to book an appointment with one of our incredible Makeup & Grooming artists, we ask you give us at least 72hrs notice. If you are working on a short deadline, please email us to see if special arrangements can be made - we will always, always do our best to accommodate your needs whenever possible!

What if I’m not able to book a session that works with my schedule?
If you’re having trouble finding an available appointment that works for your schedule, please send us an email and tell us a little bit more about your situation. While we can’t guarantee we’ll be able to fix the issue, we will certainly do our best to help you out if we can!

Can we talk before the shoot?
Most questions can be answered here on the website, but should you have further questions please don’t hesitate to reach out via email.

Can I have more than 3 final images?
Of course! Additional edited images can be purchased at $25 per image. 

Can we shoot more than 3 looks?
Absolutely. Please email or call to discuss rates for extended studio and editing time. 

What if I’m not happy with my images? 
You will see your images during your shoot so that you are able to confirm the shoot has been to your full satisfaction before leaving the studio. However, the studio/photographer has no control over how others (agents, managers, publicists, friends, family, etc.) will react to your final images. If for any reason something causes you to doubt the marketability of any part of your session and you would like to add another “look or two,” the studio charges $150 for up to 30 minutes of studio time or $250 for up to 1 hour. This reshoot offer includes 1 fully edited image. Extra images will be an added cost. This offer is available for 30 days from the date of your original session. 

If I lose my downloaded pictures, how can I get them back?
We store your images for 1 year from the date of your shoot, but due to the high volume of shoots and our triple redundancy storage system, it is not feasible to store files longer than 1 year. After final delivery, a $35 data recovery fee will be applied should you misplace your files and need us to send them again.

Makeup & Grooming.

While not required, we highly recommend working with one of our amazing makeup artists for the best results. Our artists know exactly what products work best with the studio's lights & strobes and working with a professional leaves less room for error. Should you wish to use your own MUA, please be aware they will not be able to join you at the studio - studio time is reserved for our own MUAs only, but they are more than welcome to get you camera ready before you arrive.

We begin sessions with the most natural/clean look and add as we go along. Subtle changes in makeup and hair will make sure we stay true to YOU and your natural best. When working with our artists for headshot sessions, please come in with a clean face or minimal makeup and your hair ready. The Makeup artist will help you fine-tune your hair, watch for fly-a-ways etc but they do not do hair for headshot sessions!!

Should you choose to handle your own makeup, please come to the shoot ready to go. To start the session with the cleanest look, we suggest coming in with your 'daily look' as that's typically the most natural. Feel free to bring any styling products you might need to change up your hair in between looks - no products will be provided. 

Grooming.

Grooming is of course also available for men and non-binary individuals! Although not required, a groomer can help you look your best for your session. Professional groomers make sure your skin is not going to be too shiny in the studio lights, they assist with the styling of your hair, etc. They do not trim or shape facial hair or offer hair cuts.

However, if you have great skin and know exactly how you like your beard, scruff and hair to sit, etc. and you choose to handle your own grooming, please make sure to bring all the styling products and tools you need to get the job done - especially for the skin. In general, to get the most out of your session, we recommend coming in with beard or scruff and then trim and shave as we go along.

Rates.

We work hard to secure you the most reasonable prices for makeup and grooming. Should you choose to work with one of our incredible team members, they can be booked at the following rates:

Business Express: HMU and Grooming Not Available

1 Look Headshot: $175

2-3 Looks Headshot: $225

Press Kit: $375